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Chris Butler
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Basic Info.
Suggested Que.
Escalation Rule
KPI
Starting Role
*
Housekeeper
ID1
ID2
ID3
ID4
IF
*
wait_time
City1
City2
City3
City4
Operator
*
>
<
=
Value
*
30min.
1 hr
2 hr
Notify Role
*
Manager
TL
PM
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